Account & Support
Questions in Account & Support
We strive to provide the best customer service experience. If you need assistance, please use the following contact options to reach our support team:
Frequently Asked Questions:
Can't place order? | Where is my order? | How do I return an item? | Where is my refund? |
|---|---|---|---|
To learn more, visit our FAQ section - you can find detailed information about orders, shipping, returns, and more.
Still need help? Don't hesitate to reach out to us for additional assistance. Please see the contact options below:
Game Queries:
For all queries regarding in-game purchases and your online account, please refer to https://battle.net/. The Blizzard Gear Support Team is not able to access your gaming account, or any details related to in-game purchases.
Chat:
For immediate assistance, chat is available 24/7. Start a Chat.
Contact Form:
Contact us via our Blizzard Gear Store Contact Form - please include relevant details like your name, order number or anything else that will help us answer your question as quickly as possible.
Phone Support:
- US: (646) 666-7587, we're available 8am - 5pm ET, Monday to Friday
- Spain: +34 911674666 we're available 24/7
Thank you for choosing Blizzard Gear Shop.
We continuously strive to satisfy our customers, and we are confident that our customer support team can resolve any problems you may have. Please follow these steps to help us resolve the issue as quickly as possible:
Submit a Complaint:
The first step is to submit a complaint by contacting the Blizzard Gear Store Support Team. You can reach us via email, phone, chat or through our online contact form.
Our customer support team will investigate your issue and work with you to achieve a satisfactory resolution.
Escalation:
If your issue remains unresolved, you can choose to escalate it to our Complaints team for further assistance.
To expedite the process, provide the escalation details in writing and use (this form). If your previous touchpoints were via phone, please include your order number, description of the issue, relevant photos (if applicable), and the ideal resolution. This will help our team review your case, assist with their investigations, and resolve your complaint as quickly as possible.
Thank you for your patience and understanding.