Blizzard Gear Store

We offer international shipping with a few exceptions. Here’s what you need to know about our delivery costs and options:

How Much Does Shipping Cost?

To find out the shipping cost for your order, please proceed through checkout, as it is calculated per order and depends on factors such as weight, size, and the shipping option selected.

Why is my order shipping in multiple packages, and how am I charged?
Some orders ship in multiple packages because they include different product types such as pre-order items, customized or print-on-demand products, drop-ship items, or oversized items that require separate packaging. 

Your total shipping cost is shown at checkout and clearly indicates which items ship together and which ship separately. Please note this can result in more than one shipping charge collected at checkout 

How Long Does Delivery Take?

Once your order has been confirmed, you will receive a shipping notification email with a tracking link. This link will provide updated shipping information once your order has been processed and is en route.

Processing Times:

Typically, orders are processed and shipped within 3 business days but can take up to 5 business days during busy periods.  Please allow additional time for customized orders.  Special orders are shipped directly from the supplier and take longer to process.

Product Type Definitions:

Shipping Options:

We offer a variety of shipping options including Standard, Express, and Next day delivery where available.

Important: Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.

Your delivery will be sent from the country /store you purchased your order from:

• U.S. Store: Orders from the U.S. Store will be shipped from the U.S. (the products will be shown in $USD)
• EU Store:  Orders from the EU Store will be shipped from the EU (the products will be shown in €EUR)

PO Box Support (U.S. Only)

*PO box and other non-standard delivery addresses are not eligible for *Next Day and *Express shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time.

Customs, Duties & Taxes:

Orders shipped outside of the U.S. are subject to customs, duties, and taxes as determined by the destination country. These charges are payable by the recipient and are not included in the shipping cost. See Customs and Taxes for International orders for more information.

Please note, if you order from our EU site and ship to the United States or outside the European Union, your purchase will be treated as an international import. Additional customs duties, taxes, or fees may apply upon delivery.

When shipping to Canada, we facilitate customs clearance on your behalf; however, as the importer of record, you are ultimately responsible for payment of the applicable customs duties and taxes associated with shipment of your order. We utilize an industry-leading, third-party provider to estimate the applicable customs duties and taxes that will be paid to the customs / regulatory authorities based on your provided shipping address. Due to the circumstances, this is an estimate only and, in some instances, may result in nominal underpayment and/or overpayment. We will not seek additional customs duties and taxes from you nor provide any reimbursement to you based on any difference between the estimate and actual amounts paid. 

Important: 

• We recommend checking with your local government website for detailed information as these charges can vary significantly.
• If applicable, you’ll be notified of the amount due. Once paid, your order can be released by customs. Failure to pay will result in the package being returned to the sender.

Can I Send an Item as a Gift? 

Yes, you can send your order as a gift. During the checkout process, select the option to ship to a different address.  

Please note: If it is an international delivery, the recipient is responsible for any custom/duty charges.

Wholesale & Tax-Exempt Orders:

For wholesale and/or tax-exempt order inquiries (U.S. Only), contact lgmwholesale@legends.net with details and include links to the products of interest.  Please note that these types of discounts cannot be applied retroactively to existing orders. 

For general sizing guidelines, please refer to the size charts located next to the "Select Size" section when viewing a specific product page.

Product Description:

You can also find information about fit and product dimensions in the "Product Details" on the specific product page.

Returning Items:

You can return unwanted items within 31 days of receipt. Instructions will be included on your packing slip. See Returns policy for more information.

Note: There are some exclusions, especially if the item is personalized. These exclusions will be mentioned in the product description and packing slip. For more information, please refer to How to Return Items.

Experiencing issues while placing your order? These tips will resolve the most common ordering issues, payment errors, and technical difficulties.

Delivery Restrictions:

We proudly offer international shipping with minimal restrictions. During checkout, your delivery address will determine the cost and estimated delivery timings. If you find that your address or country is not listed or cannot be found in our delivery options, unfortunately, this means we are currently unable to ship to your location.

Payment Error:

We accept all major cards. Available payment options will be displayed during checkout. If you experience difficulties when placing your order, please verify that the following details are entered correctly:

• Credit/debit card number (no spaces)
• Valid from / expiration date
• The CVV (three numbers on the back of the card)
• The billing address matches the address your card is registered to

Technical Difficulties:

Occasionally, browser or app glitches can hinder the ordering process. Make sure your browser is up to date. Clearing your browser's cache or switching to a different device may resolve these issues.

Promo Codes and Vouchers:

If you’re unable to apply a promo code or voucher, please check it has not expired and meets the applicable terms. Please note, certain products may be excluded from promotions. The Blizzard Gear Store Support Teams are unable to retrospectively apply discounts to orders once confirmed.

IMPORTANT: Only one promo code can be used at a time, and discounts cannot be stacked.

Please make sure the discount code has been applied and you see the discount subtracted from your subtotal before submitting your order.

If the issue persists, please reach out to our Blizzard Gear Store Support Team for further guidance. However, note that our Blizzard Gear Support Teams are unable to place orders or accept payments on your behalf.

Our team works hard to keep items available, but due to high demand, especially during busy periods, popular items may occasionally run out of stock. We understand this can be disappointing and appreciate your patience.

When Will the Item be Back in Stock?

Our website reflects the most current stock information. As our warehouse team continually updates inventory, our Blizzard Gear Store Support Team cannot provide specific restocking dates, place items on hold, or process orders over the phone.

Product Types:

• Regular Items: Popular items are typically restocked based on demand and supply availability. Check the product page for any information about expected restock dates.
• Limited Edition Items: Please note that limited edition or seasonal items may not be restocked once they have sold out.
• Sale Items: Sale items are available while supplies last, and all available items are displayed on the website.

For the latest information, sign-up for our email newsletter and keep an eye on social channels for updates.

Certain items can be personalized; if this option is offered, you can select the options during the checkout process.

Important note: Please review your spelling and personalization details carefully before finalizing your order, as changes cannot be made once the order is submitted.

Ordering Customized Products:

• How to Order: Customization options are available on the product page. Select the product, choose the available options, and then add the item to your cart.
• Important Considerations: Due to the specific processing requirements for personalized orders, changes or cancellations are not possible once an order is confirmed. Please double-check your spelling and selections carefully before confirming your order.
• Name &/or Number Limitations: There may be restrictions on particular names &/or number combinations.

Processing and Shipping:

• Extended Processing Times: Print on demand items require additional time to produce, resulting in extended processing times. This will be clearly noted on the product page. Typically, processing takes up to 14 business days instead of the standard processing time.
• Delay in Shipping: If your order contains multiple items, your entire order will be sent once your personalized/customized item has been processed.
• Shipping: Once your custom item is ready, it will be shipped using the method you selected at checkout. Standard shipping rates apply.

Returns and Exchanges:

• Limited Returns: Due to their personalized nature, customized items are not eligible for returns or exchanges unless there are defects in the product's material or workmanship, see how to return a faulty item.

Please refer to our Returns Policy for the full details.

Your eGift Cards are delivered by email and contain instructions to redeem them at checkout; no physical card is included.

eGift Card Terms:

• They do not expire unless otherwise specified. However, eGift cards cannot be resold or redeemed for cash, except where required by law. As they cannot be replaced if lost or stolen, it is essential to treat them like cash and store them securely.
• eGift cards can be purchased in denominations starting from $25. For denominations higher than what is available on the website to purchase, you may order multiple cards.
• While eGift card purchases are exempt from sales tax, applicable taxes may apply when the card is redeemed for purchases.
• eGift cards are only redeemable online, though certain restrictions may apply. Discounts and promotions are eligible to apply unless explicitly stated and will not apply to the purchase of a gift card. All eGift card purchases are final sale and are non-refundable.

*For electronic delivery, we cannot take responsibility for undelivered eGift cards caused by incorrect email addresses. To avoid such problems, please ensure all details are correct when placing your order. If you would like to check your eGift card balance, please reach out to our customer support team.

Please Contact Us if you have an issue with receiving or redeeming an eGift Card.

Please refer to the delivery timeline and return policy information below to guide your holiday shopping. Don’t hesitate to contact us should you still have questions surrounding your order.

Holiday Delivery Order Deadlines:

Products marked pre-order, printed to order, personalized, or shipped from third parties, require additional processing time prior to shipment beyond the dates listed below.

For products without such messaging, the following shipping cutoffs apply for delivery within the lower 48 states. 

*Please note that delivery estimates are not guaranteed. While we do our best to ship and deliver your order based upon this schedule, we encourage you to order early, as unexpected carrier delays can occur.

Extended Returns:

We recognize that some fans may need a bit more time to return gifts, which is why we've extended our regular 31-day return period for the Holiday Season.

For purchases made between November 16 - December 24, 2026, you'll have until January 31, 2027, to return your item(s), subject to our standard Returns Policy.

As a reminder, personalized and some specialty items are non-refundable. Please see our Returns Policy for full information regarding exclusions.

Customer Service Holiday Hours:

For U.S. : We are here to assist with any questions or concerns you may have regarding your order during normal business hours, Monday – Friday 08:00 AM - 5:00 PM EST. Please note that customer service will be unavailable during the following holidays:

• November 26th (Thanksgiving) – Off
• November 27th (Black Friday) – Off
• December 24th (Christmas Eve) – Off
• December 25th (Christmas) – Off
• January 1st (New Year's Day) – Off

For EU: We are here to assist you with any questions or concerns regarding your order 7 days a week, 24 hours a day, including holidays and weekends.

Once your order has been processed, domestic orders shipped within the U.S. may take up to 10 business days to arrive. 

International orders may take up to 14 business days to arrive in the country and clear customs. After your order has been processed, you will receive a shipment notification email.

Order Status Tracking Link:

Your shipping notification email includes an order tracking link. This link is automatically updated and provides you with the latest status information for each item.

Processing Times:

Processing times are in addition to the estimated delivery times and may vary, particularly during busy periods. See How Long Does Delivery Take for more details.

Shipping & Tracking Information:

• Customs Handling: Orders may be delayed due to customs processing, especially for international shipments. For more information on customs and import taxes, click here: Customs and Taxes for International Orders.
• Shipment Delays: During busy periods such as holidays, delays may occur.
• Tracking Information Not Updating: After your order ships, you will receive a shipping notification email containing your order details and tracking link. Occasionally, tracking details may take up to 24 business hours for the information to be updated by our carrier. If the item appears to be lost, please contact our customer support team for assistance.
• Multiple Shipments: If you're missing an item, check the order packing slip you received. You may receive items in multiple shipments. Special order items ship from a third-party vendor and may take 4-6 weeks to ship. Please check your shipping notification email for the order details.

Lost or Missing Package:

Typically, packages will be found or appear within 24 hours of the estimated delivery time. However, occasional issues may arise. See here for support

Need to make changes or cancel your order? We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.

Please contact the Blizzard Gear Store Support team promptly, we suggest getting in touch via Chat.

If your order has been processed, the team will provide you with information about how to return your order. Please refer to the return instructions here, Returning Items to Blizzard Gear Store.

How to Make Changes to Your Order:

Given the quick processing times, changes may only be made if the order has not yet been sent to the warehouse for processing.

• Shipping Address Changes: If you need to change your address, please contact us through the "Contact us page". We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.
• Item Amendments: We may be able to remove items from your order; however, changes in size or color are not possible. Please contact our support team immediately if you need to make these adjustments.

How to Cancel Your Order:

• Action Required: If you need to cancel your order, please contact us through the "Contact us page". We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.
• Pre-Orders: For pre-orders, cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.

What if Changes/Cancellations Aren't Possible?

In such instances, please contact our customer support team for assistance with returning the merchandise and placing a new order.

Important Considerations:

• Customized Items: Personalized/Customized merchandise is non-returnable and non-refundable. Refer to our Returns Policy for the exclusions.
• Pre-Orders: The delivery for preorder items depends on the production and shipping schedules. Cancellations may be possible if the order has not been processed yet, unless otherwise stated at the time of purchase.
• Refunds: If your cancellation is successful, a refund will be issued to the original method of payment. Once processed, you will receive a refund for the returned item, which may take up to 5 business days to reflect on your bank statement.

Need Further Assistance?

Please contact our support team as quickly as possible. Due to our commitment to fast delivery, the window for making changes is very limited. For immediate assistance, we recommend using Chat.

Processing times are in addition to estimated delivery times and can vary, especially during peak periods. Check processing times: How long does delivery take.

If your order is delayed or hasn't arrived as expected, please check your shipping notification email for your order tracking link. 

Please allow up to 24 business hours for the tracking information to be updated by our carrier. This automatically updates to give you the latest status information for each item.

Check Processing Times:

• Personalized / Customized Items: These special items require more time to produce. Please check the product details page for estimated processing times for personalized items and refer to this article: Delivery Costs & Shipping Option article.
• Pre-orders:  The delivery date for pre-order items may change depending on production and shipping schedules. The estimated timelines are provided on the product detail page.
• High Volume Periods: Delays may occur during high volume periods, such as holidays or sales events.

Missing Item:

• Multiple Items: If your order contains multiple items, it will be shipped once all items are available. Check your order tracking link included in your shipping notification email. It will automatically update, and you will be able to view the status of each item. Sometimes items are shipped separately. 

Lost or Missing Package:

Typically, packages will appear or be found within 24 hours of the estimated delivery time. However, sometimes problems do occur. Thank you for your patience and understanding.

• Customs Handling: Orders can be delayed due to customs processing, especially for international shipments. See here for more information on customs and import taxes: Customs and Taxes for International Orders. 
• Shipment Delays: During busy periods such as holidays, delays may occur.
• Tracking Information Not Updating: Occasionally, tracking details are not updated until the item is scanned or registered at the next point in the journey. If the item appears to be lost, please contact our customer support team for assistance. Once reported, our support team will investigate the delay or missing order and provide you with an update. If the order is confirmed as lost, we will arrange for a replacement or a refund according to our Returns Policy.

All international orders are shipped with duties and taxes unpaid. The recipient of these orders is responsible for all duties and taxes upon receipt.

To determine if there are additional charges, please check your country's customs and import policies.

How Do I Know if I’ll Have to Pay Import Taxes?

Customs charges and import taxes are imposed by the destination country in accordance with its customs policies. 

It's recommended to visit your country's customs policy website to determine if your order will incur additional charges.

If customs fees or import taxes apply, the carrier will inform you of the amount and how to pay. Once paid, the customs office will release the package.

Please note that if you're shopping on our EU site and shipping to the United States or outside the European Union, your order will be considered an international import. This means you may be subject to additional customs duties, taxes, or fees upon delivery.

When shipping to Canada, we facilitate customs clearance on your behalf; however, as the importer of record, you are ultimately responsible for payment of the applicable customs duties and taxes associated with shipment of your order. We utilize an industry-leading, third-party provider to estimate the applicable customs duties and taxes that will be paid to the customs / regulatory authorities based on your provided shipping address. Due to the circumstances, this is an estimate only and, in some instances, may result in nominal underpayment and/or overpayment. We will not seek additional customs duties and taxes from you nor provide any reimbursement to you based on any difference between the estimate and actual amounts paid. 

What Happens if the Recipient Fails to Pay the Applicable Taxes?

Your country’s customs office will hold the package until any required fees are paid. If the fees are not paid within a certain period, the package may either be returned to the warehouse and processed as a return, as per our return policy or deemed abandoned. Additional return fees may apply 

*Please note that we cannot redirect or request the release of the package on your behalf. Additionally, there may be delays in the return process and consequently in the processing of any refunds. Once the package is received back at the warehouse, it will be processed as a return, as per our Returns Policy.

We apologize for any inconvenience caused by the cancellation of your order. This could be due to one of the following reasons:

Payment Issues:

• Payment Processing Error: The payment method used could not be authorized. Please verify your payment details and try placing the order again or use an alternative payment method.
• Verification Problems: There may have been an issue verifying your payment information. Please contact your bank or payment provider for more information.

Billing and Shipping Information:

• Billing Information Mismatch: The billing information provided did not match the details on file with your payment provider. Please double-check your billing details and try placing the order again.
• Invalid Shipping Address: The shipping address provided was invalid and not recognized. Please verify the address and ensure it is correct before placing the order again.
• High Risk Order: The order could have been flagged as high risk by our system or the bank. For security reasons, these orders are automatically canceled.

Product Availability:

• Out of Stock: Occasionally errors can occur at the time of purchase, allowing an item to be purchased that is no longer available. Check the product page for updated availability or consider choosing an alternative product.
• Damaged Item: During the packing process, the item could be identified as being in a damaged condition.

Next Steps:

• Automatic Refund: You will automatically receive a refund. Depending on your bank, it may take a few days for the refund to appear on your payment method.
• Refund Release: Canceled orders may lead to temporary holds on the funds linked to your order. Kindly allow 5-10 business days for your bank to release this hold from your statement. If you haven't received your refund in your bank account after 10 business days, please get in contact.
• Reorder: If the item is still available, please verify your payment, billing, and shipping details, and try placing the order again.

Thank you for your understanding and patience.

If you are not satisfied with your purchase, items can be returned within 31 days of receipt of order; *exclusions may apply based on the items. Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached.

Your order may have been sent from different locations, please follow the return instructions included on your returns label included with your order.

Exclusions:

Please refer to our Returns Policy for the full details; *exclusions may apply based on the items, especially personalized/customized and final sale items.

IMPORTANT: Items are available for returns within 31 days of receiving your merchandise.

How Do I Exchange an Item?

To exchange items, kindly return the unwanted item(s) as per our returns policy and place a new online order.

Ready to Start a Return?

1. Complete the Return Form:
   • We don’t offer exchanges, but to return an item, please simply click on this link and follow the instructions on the page. If you have any questions or need assistance, feel free to contact us. 

Please contact us if you have a damaged or faulty item, and for more information, see Return and Refund status.

Upon receiving your returned items, it generally takes up to 5 business days to process the return. However, during busy periods, processing may take longer, so please allow up to 14 business days.

How Long Do Returns Take?

Once the Warehouse team begins to process your return, you will receive a notification email advising you of the return status.

If you have returned an order but have not received confirmation, please check your return shipment tracking information to confirm delivery. The Warehouse team will process it in the order it was received and you will only receive notification once the team has started to process the return.

Please allow extra time during busy periods for the Warehouse team to process your return. Once the Warehouse team starts processing your return, you will receive a notification email.

When Will I Receive My Refund?

Refunds will be issued to your original payment method which, may take an additional 3-5 business days to appear on your bank statement.

If it has been more than 5 business days after you received confirmation of your refund, please contact our Blizzard Gear Support Team for assistance.

Important Considerations:

• Proof of Postage: Please ensure you obtain proof of postage when returning items. We recommend using a carrier that is trackable. If you believe your return has been lost in transit, please contact our support team and include the proof of postage so we can investigate.
• Condition of Items: Returned items must be in their original, unused condition with all tags attached. Any items not meeting these conditions may be returned to you at your expense.
• Personalized Items: Personalized or customized items are non-returnable and non-refundable unless there is a defect in the material or workmanship.
• Final Sale Items: Items marked as Final Sale are non-returnable and non-refundable unless there is damage or a defect.

If you find that the merchandise you've received from us is of unsatisfactory quality or damaged/faulty, where possible we will either send a replacement or process a refund. 

To address the issues quickly, please follow the steps below:

Submit a Damage Claim:

To resolve any issues as quickly as possible, please use our Online form and provide the following details:

• Order number
• Description of the damage
• 2-3 clear photos of the damaged/faulty item (including tags)
• If the damage was caused during transit, provide a photo of the packaging as well
• Your preferred resolution - refund or replacement (the team will accommodate where possible)

Returning an Item:

Our support team will provide you with return instructions, including the return address and any necessary forms to include with your return. Upon receipt of your return at our warehouse, please allow up to 14 calendar days to process (see Refund Status).

Once processed, refunds will be issued to your original payment method and can take an additional 3-5 business days to appear on your bank statement.

We strive to provide the best customer service experience. If you need assistance, please use the following contact options to reach our support team:

Frequently Asked Questions:

To learn more, visit our FAQ section - you can find detailed information about orders, shipping, returns, and more.

Still need help? Don't hesitate to reach out to us for additional assistance. Please see the contact options below:

Game Queries:

For all queries regarding in-game purchases and your online account, please refer to https://battle.net/. The Blizzard Gear Support Team is not able to access your gaming account, or any details related to in-game purchases. 

Chat:

For immediate assistance, chat is available 24/7. Start a Chat.

Contact Form:

Contact us via our Blizzard Gear Store Contact Form - please include relevant details like your name, order number or anything else that will help us answer your question as quickly as possible.

Phone Support:

• US: (646) 666-7587, we're available 8am - 5pm ET, Monday to Friday
• Spain: +34 911674666 we're available 24/7

Thank you for choosing Blizzard Gear Shop.

We continuously strive to satisfy our customers, and we are confident that our customer support team can resolve any problems you may have. Please follow these steps to help us resolve the issue as quickly as possible:

Submit a Complaint:

The first step is to submit a complaint by contacting the Blizzard Gear Store Support Team. You can reach us via email, phone, chat or through our online contact form.

Our customer support team will investigate your issue and work with you to achieve a satisfactory resolution.

Escalation:

If your issue remains unresolved, you can choose to escalate it to our Complaints team for further assistance.

To expedite the process, provide the escalation details in writing and use (this form). If your previous touchpoints were via phone, please include your order number, description of the issue, relevant photos (if applicable), and the ideal resolution. This will help our team review your case, assist with their investigations, and resolve your complaint as quickly as possible.

Thank you for your patience and understanding.