Orders

Edit or cancel order
Please take care when ordering Personalized/Customized items as these cannot be returned (see Returns Policy for exclusions). If you would like to chang...
Mon, 21 Nov, 2022 at 8:36 AM
Tracking order
Please note that during busy periods, orders may take longer to process. You’ll receive a dispatch notification along with estimated arrival times via email...
Tue, 27 Feb, 2024 at 10:10 PM
My order / item hasn’t arrived
Pre-Order Items:  If your order included a Pre-Order item, this will be shipped to you as soon as it arrives in stock. You'll receive a dispatch notifi...
Fri, 1 Mar, 2024 at 7:14 PM
Where is my order confirmation
Once you have placed your order you’ll receive an email confirmation. If it hasn’t arrived within a few minutes, please check your spam folder / search ...
Sat, 5 Nov, 2022 at 11:37 PM
Can I send items to someone as a gift
It is possible to have a different billing and postal address on an order. The delivery address will be checked during the checkout process to make sure we ...
Wed, 28 Feb, 2024 at 7:28 AM
Payment problems
We accept all major payment cards/ credit cards.  The payment options in online stores include: Visa, Mastercard, American Express, Discover, Apple Pay (in...
Sat, 28 Jan, 2023 at 1:30 PM
How to place an order
All orders can be placed online. It is not possible to place an order over the phone due to security reasons.  If for any reason you're having probl...
Mon, 14 Mar, 2022 at 10:59 AM
My order has been cancelled
If you have received notification that your order has been cancelled, it could have been due to a number of reasons such as product availability or your ban...
Sat, 5 Nov, 2022 at 10:26 PM