Pre-Order Items: 

If your order included a Pre-Order item, this will be shipped to you as soon as it arrives in stock. You'll receive a dispatch notification once it is on its way.


Missing item:

If you've ordered multiple items, they may be sent in different packages. 


If your order included multiple items, sometimes these are shipped individually. Your order confirmation email contains an order status tracking link, you can use that to track the status of each item or view your order details under your My Account. 


Any remaining items will be sent as soon as they are available. 



Tracking your order/package:

Once your package/order has left the warehouse you can track the order via our Courier Partner's website. Please refer to your Shipping Confirmation email which will include a tracking link.  

 

The table below shows you the typical number of business days your item will take to be delivered to you based on where your order was sent from:  

 

Shipment from US
Shipping Method

Distribution Center Processing Time


Transit Time


Customization Processing Time

International

Air

1 Business Day prior to 12 pm ET

2-6 Business Days

1-3 Weeks

1 - 2 Business Days post 12 pm ET

Contiguous US

Premium*

1 Business Day prior to 12 pm ET

Next Day with 12 pm ET cut off

1 - 2 Business Days post 12 pm ET

Next Day

Express

1 - 2 Business Days

2 - 3 Business Days

Standard

2- 3 Business days

4 - 7 Business Days

AK, HI, PR

Standard

5 - 10 Business Days

 

 

Shipment From UK/EU


Shipping Method
Distribution Center Processing Time
Transit Time
Customization Processing Time

UK/EU

Express

2 - 5 Business days

1 - 3 Business Days

1-3 Weeks

 

Standard

2 - 4 Business Days

Rest of World

Express

3 - 4 Business Days

 

Standard

7 - 14 Business Days

 


PO Box Support

 

*PO box and other non-standard delivery addresses are not eligible for Premium and Express shipping. If selected, the delivery method will automatically be updated to a compatible service, which may result in delayed transit time.